OUR TERMS OF WEBSITE USE & DATA PROTECTION POLICY

Sections:

1. General

The website of MyAirline is provided by Travel Commerce Solutions Ltd, Dammstrasse 19, 6300 Zug, Switzerland (hereafter referred to as 'tc.solutions').

Please review these terms and conditions carefully before using our website. Your use of the MyAirline website indicates your agreement to be bound by these terms and conditions.

These terms and conditions also then apply when you use the MyAirline website or areas of it from other internet sites which provide access to the MyAirline website in full or in part.

2. Proprietary rights

All trademark rights, copyright, database rights and other intellectual property rights to the contents of the MyAirline website, (as well as the organisation and layout of the website), together with the underlying software code, rest with MyAirline, tc.solutions or its licensors. You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the MyAirline website, or the underlying software code, without the prior written consent of MyAirline and tc.solutions.

3. Permissible use

All MyAirline website online services (including those provided by tc.solution) are provided solely for the purpose of enabling you to request offers for products and services relating to your travel, make legitimate orders, legitimately change and cancel orders, use our online check-in or transact other business with suppliers. You may only use the website in accordance with these terms and conditions and for the legally permitted purposes described above. In particular, you indicate your agreement to the following:

  • You may not use the MyAirline-website in a manner which causes an infringement of the proprietary rights of others
  • You may not utilise any devices, mechanisms, software or other scripts which could interfere with the working of the MyAirline website. This also includes uploading files infected with viruses.
  • You may not take any action which could result in an unreasonable or excessive load on the tc.solutions infrastructure.
  • You may not block, overwrite or modify any MyAirline-generated content or in other way disrupt the MyAirline website.
  • You may not reproduce information from the MyAirline website for commercial purposes. This also includes providing prices for MyAirline flights and ancillary services on another website or another online server. In particular, you may not copy, distribute, in other way use or reproduce discarded content from the MyAirline website with the help of 'robots', other search machine technologies or through other automatic mechanisms.
  • You may not acquire, or attempt to acquire, any unauthorised access to any of our networks, by whatever means.
  • You may not make any unauthorised, false or fraudulent orders, in particular any orders which are paid for with credit cards or bank account details belonging to a third party who has not consented to this.

4. Consequences of improper use

Without prejudice to our other rights (irrespective of whether they are based on law or other regulations), we reserve the right to cancel your order without reference to you and/or to deny you access to the MyAirline website if you have contravened these terms and conditions.

5. Changes to this website

We reserve the right, at any time and without prior notice, to undertake improvements or modifications in respect of the information, services, products and other contents of the MyAirline website. We further reserve the right to modify these terms and conditions at any time. Any such modification shall be effective immediately upon posting the amended terms and conditions on the MyAirline website. Accordingly, your continued access or use of the MyAirline website is deemed to be your acceptance of the modified terms and conditions.

This website may contain links or references to other websites which are not operated by MyAirline or tc.solutions. Unless otherwise specified, we do not endorse any of these other websites and expressly disassociate ourselves herewith from all contents of these sites, and expressly declare them as out of scope of our data protection policy. This declaration applies to all links to external sites covered by MyAirline and to all the contents of these sites to which these links lead. We reserve the right to make the link to other websites contingent upon our express written consent and to withdraw our consent to a link at any time.

7. Legal disclaimer

MyAirline and tc.solutions accept no liability whatsoever for the topicality, accuracy, completeness or quality of the information provided by third parties (e.g. co-operation partners, tour operators, airport and ancillary service providers). Claims for liability against MyAirline and tc.solutions relating to damages of a material or non-material kind, which were caused by usage or non-usage of the information presented, are precluded, provided that there is no negligence or fraudulent misrepresentation on MyAirline's or tc.solutions' part.

8. Storage of internet session information

When you visit the MyAirline website, our web server automatically saves the IP-address of your Internet Service Provider, the website you are visiting us from, the web pages that you visit on our site, the inputs you are providing on these pages, and the content we are providing to you, as well as the date and duration of your visit. In the event of infringements of these terms and conditions, we will keep the stored session information to use in pursuance of civil law claims and for the resolution of criminal offences.

9. Encrypted communication via the internet (SSL)

To ensure the highest possible security for the transmission of your data between your web browser and our internet system we use the Secure Socket Layer (SSL) encrypting technology. SSL enables an encrypted communication respectively transfer of documents via the internet between web browser and web server. The URL of a website with SSL connection to your browser starts with https://.

10. Data protection policy

We do everything to secure your personal data: any personal information collected during visits to our websites is processed in accordance with the provisions of international laws, specifically EU General Data Protection Regulation (GDPR 2016/679).

MyAirline respects your personal privacy.

Collection and processing of personal data

MyAirline stores your personal information if you provide it to us yourself, for example, during registration, as part of a survey or competition, or during contractual transactions (e.g. booking a flight). Furthermore, MyAirline analyses traffic on its website in order to understand our customers' requirements and, based on these, to continually improve our site. For this reason, we store the IP address of a visitor's Internet Service Provider as standard. The IP address is not linked to a specific person. Only anonymous, aggregate data is evaluated for statistical purposes during web analysis. Data from individual uses of our website is stored for error analysis. This information is used solely for correcting errors and is deleted after a two-week storage deadline. MyAirline uses cookies to track visitor preferences and to improve the design of its websites accordingly. When a rating is submitted for a website, anonymised and non-personal data will be forwarded to a third-party supplier.

Use of the web analysis tool Google Analytics

MyAirline carries out access measurements on MyAirline websites using the web analysis tool Google Analytics. Cookies are used for measurement and the access data is collected in an anonymised form so that no connection can be made to a user. In particular this is done by anonymising the IP address. The information produced about the use of the websites is transferred in anonymised form to the statistics server that is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google Analytics") in the United States. Only authorised persons have access to this anonymised data.

Limitations on use and disclosure of personal data

MyAirline will process and use your personal data only in connection with services related to the website myairline.com and the MyAirline newsletter. This enables us to offer you a customized service and/or can also save you from having to enter the same information twice. We only utilize as much information as is necessary. We will not share your personal data with third parties. Any partner services offered on myairline.com are booked directly with these partners. You will be advised of this accordingly. Some of our services give you the opportunity to store personal information (e.g. FAQ). Such information will only be used to respond to your current inquiry. After your inquiry is closed, this information will not be retained without requesting your permission to do so. If Government agencies or authorities ask us to collect or share personal data, we will do so only within the appropriate legal frameworks. We require our employees, suppliers and partners to maintain confidentiality and data secrecy in accordance with international laws and regulations. All airlines are required by law to provide the US Customs and Border Protection with the flight and reservation details of every traveller entering the USA. This information is to be used exclusively for security purposes.

Opt-in/opt-out

We would like to use your data to tell you about our products and services and those of our partners, and also to conduct occasional surveys. You decide whether or not you would like to be contacted by us. If you change your mind, you can alter your preferences at any time in the 'Newsletter and SMS services' section under 'My Account' > 'My Profile'.

Accessing personal data

If requested, MyAirline will confirm whether we store personal data about you and what this data is. Despite our best efforts to ensure that this stored data is accurate and up-to-date, it may be incorrect. If it is, we will correct it on request. You can update most of your personal details yourself at any time under 'My Account' > 'My Profile'. If changes occur to your personal details, please update your profile as soon as possible.

Data security

MyAirline uses technical and organizational security measures to protect the data we hold about you against accidental or deliberate manipulation, loss, deletion or unauthorized access. Our security measures are being improved continuously as new technology develops.

Privacy statement on crashlytics (only relevant for usage of the MyAirline mobile app)

MyAirline is using a tool crashlytics in this app. This is used for real-time crash reports with detailed information on the code and device. This is only done in order to improve the maintenance and stabilization of the app. No personal data is transferred.

Enforcement of and compliance with this privacy statement

MyAirline is committed to complying with the articles of its data protection policy as described above. Should you have any questions regarding the handling of your personal information, please contact our Data Protection Manager. Together with data protection staff, this manager is also your point of contact for requests for information, suggestions or complaints.

MyAirline Data Protection Manager: Mr. Xxx Yyy, MyAirline, HDQ DP, 12345 MyCity, e-mail: data-protection@myairline.com

11. Personalised user experience (Cookies)

So-called "cookies" are used for personalization of information on our website. To ensure that our service is as user-friendly as possible we use so-called cookies and web beacons.

A "cookie" is a small text file which a webserver (for example the www.myairline.com webserver) sends to your browser when you visit a website. So-called "session cookies" expire at the end of the browser session and can capture your activities during the browser session. In contrast to these, there are "permanent cookies" which are saved on your terminal and these are able to capture your settings or activities on multiple websites.

Web beacons are small graphic data (also known as 'Pixel Tags' or 'Clear GIFs'), which can be included in our websites, apps, applications and newsletters and are usually used in combination with cookies to identify users and user behaviour. The above mentioned statements about cookies apply accordingly for web beacons; web beacons will in particular not be used in case you objected to the use of the relevant cookie.

Cookies pose no risk to your computer, as they are simply text files and not executable programs.

The cookies on the MyAirline website (myairline.com) are used both to ensure convenient browsing and for market research and advertising purposes, as well as to collect statistics on use. We also use cookies for the purpose of web tracking, and they form the basis of your personalised content.

Besides so-called "session cookies" which are deleted when you end your browser session, we put in place permanent cookies. Cookies are stored until deleted by the user. No personal data is stored in the cookies used by us.

You can set your browser either to receive our cookies or use our website without cookie functionality. In the latter case however, your text entries in our form fields cannot be saved for future searches, and you will have to input your data again when you next visit our website. In this case we will also unfortunately not be able to present personally tailored content to you.

You can find more information on the use of cookies and on how to deactivate cookies at www.youronlinechoices.com

MyAirline also includes the data contents of third parties at myairline.com. These third-party providers can set cookies, while you visit www.myairline.com and in doing so can, for example, get the information that you called up on www.myairline.com. Please visit the websites of third party providers, to get further information on their use of cookies. If you have decided fundamentally not to provide or to revoke your consent (deactivation of cookies) for the use of cookies, which are subject to approval; you will only be able to use those features on our website that are guaranteed not to use cookies.

12. MyAirline Profile privacy statement

Data privacy statement for personal data related to MyAirline Profile

With the following MyAirline Profile Data Privacy Statement ("Data Privacy Statement"), we wish to explain which of your personal data we collect when you register with MyAirline Profile for the MyPoints programme, and how we process and deploy your data when you use MyAirline Profile.

Collection of personal data and connection with the MyPoints programme

When you register with MyAirline Profile, we only ask for your email address as a mandatory element. In order to make full use of the benefits of MyAirline Profile, you can supplement your MyAirline Profile to include other voluntary particulars. These may be, e.g., your name, gender, address, date of birth, further contact data and your mobile-phone number or your flight preferences, like seat or meal preferences.

Use of personal data and earmarking

With MyAirline Profile, we wish to bring you a travel experience that is personalised and tailored to your own needs and expectations from your very first visit to our page and beyond the end of your journey. It is for this purpose, and also to rule out any unnecessary contacting and unsolicited advertising, and in order to improve our product, that we collect and process the personal data you provide within the scope of your registering and using MyAirline Profile.

13. Integration of social networks

At various places on its websites and mobile applications MyAirline provides social network features. These include:

  • linking to MyAirline offers in social networks
  • forwarding and recommendation functions for MyAirline content (e.g. 'Share' and 'Like' buttons)
  • linking MyAirline offers with social networks, e.g. when you log in to your personalised area on myairline.com ('social login')

All MyAirline's online offers are essentially accessible and useable even without utilizing social networks.

14. Transmission of Order Data to Governments

Many destination countries demand transmission of traveller data prior to departure (Advance Traveller Information):

API (Advance traveller information): the collection and transmission of required traveller data

A growing number of destination countries oblige airlines to forward traveller data to them for arriving in and departing from the country; some also require it from airlines flying over the country. Usually, such legal regulations involve the transmission of data on the identity and on the travel documents (passport, visa) of the travellers and crew on board the aircraft.

Secure Flight – The Transportation Security Administration (TSA)

TSA requires the transmission of certain traveller data prior to departure: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov

Domain name Name of cookie Type of cookie Purpose Retention period Data collected Disclosure to third parties
.t-commerce.comvcf.anonymous-customer-idSessionAnalyse on site behavior1 monthUser behaviorYes
.t-commerce.comvcf.authenticationSessionAnalyse on site behavior1 monthUser behaviorYes
.t-commerce.comvcf.countrySessionAnalyse on site behavior12 monthUser behaviorYes
.t-commerce.comvcf.currencySessionAnalyse on site behavior12 monthUser behaviorYes
.t-commerce.comvcf.languageSessionAnalyse on site behavior12 monthUser behaviorYes
.t-commerce.comgReCaptchaResponseSessionAnalyse on site behavior1 hourUser behaviorYes
.t-commerce.comRecaptchaSessionAnalyse on site behavior1 hourUser behaviorYes